About the role:

We are looking for a VIP Executive to join our growing VIP team and help deliver a more proactive, personal, and relationship-led experience to our high-value and high-potential customers.

This role is ideal for someone who enjoys building strong customer relationships, identifying opportunities early, and creating a high-quality customer experience that goes beyond reactive support. You will manage your own portfolio of VIP and pre-VIP customers, drive proactive communication, and play an important role in retention, reactivation, and player development.

Your main responsibilities will be:

• Manage and develop relationships with an assigned portfolio of VIP and high-potential customers

• Build trust and maintain regular, personalised communication across relevant channels, including email, phone, WhatsApp, Telegram, and live chat

• Identify early VIP potential and support the development of customers into the VIP journey

• Monitor player activity, engagement, churn signals, and reactivation opportunities

• Take proactive action based on customer behaviour, preferences, and value indicators

• Deliver a high level of personal service and relationship management tailored to each customer

• Execute retention actions, personalised offers, rewards, and engagement initiatives within the agreed framework

• Coordinate with Customer Support, CRM, Payments, Risk, and other internal teams to resolve issues efficiently

• Maintain accurate customer notes, preferences, and account insights to ensure continuity and quality in communication

• Escalate sensitive, high-risk, or commercially important cases when needed

• Ensure all activity is handled in line with responsible gaming, AML, compliance, and internal procedures
  

What we expect from you:

• Experience in VIP, customer service, retention, account management, sales, or another relevant customer-facing role

• Strong communication skills and a natural ability to build rapport and trust

• Proactive mindset with strong ownership and attention to detail

• Good commercial awareness and genuine interest in retention and customer loyalty

• Ability to manage multiple priorities in a fast-paced environment

• Strong written and spoken English

• Additional language skills are considered a plus

• Previous iGaming experience is a strong advantage

Additional expectations:

• This is not a 9–5 role and requires flexibility outside standard working hours when needed

• Some travel will be required in connection with events and VIP-related activities

• Availability outside standard office hours may occasionally be expected depending on customer or business needs

What we offer:

• A low-bureaucracy environment built on trust, autonomy, and ownership

• Competitive salary aligned with market benchmarks

• Flexible working hours

• Hybrid work model

• Wellbeing and sports compensation

• Extra paid vacation days to support rest and long-term sustainability

• Paid sick leave

• Company merchandise

*Specific information about perks & benefits for the country can be found under locations