# VIP Manager (German Speaking)

**Company:** Gepard Media 
**Department:** Customer Support Team
**Location:** Cyprus
**Remote status:** Hybrid

We are looking for an experienced **German-speaking VIP Manager** to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.

You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.

## What you'll do

- Manage relationships with high-value VIP players

- Drive player retention, loyalty, and reactivation

- Handle complex and sensitive customer cases

- Support VIP Executives with portfolio management and best practices

- Monitor VIP performance and identify growth opportunities

- Improve VIP processes and workflows

- Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams

- Ensure compliance with Responsible Gaming and AML requirements

## What we're looking for

- Experience managing VIP or high-value customer portfolios within **iGaming**

- Strong understanding of VIP retention and player lifecycle management

- Experience handling escalations and complex customer cases

- Commercial mindset with a data-driven approach

- Excellent communication and relationship-building skills

- **Fluent German and professional working proficiency in English**

## What we offer

- Competitive salary

- Hybrid working model from our **Limassol, Cyprus** office

- Flexible working hours

- Health insurance

- Extra annual leave

- The opportunity to grow within a fast-paced international iGaming company

[Apply for this position](https://careers.gepardmedia.ee/jobs/8219894-vip-manager-german-speaking/applications/new)