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Customer Support Team · Cyprus · Hybrid

VIP Manager (German Speaking)

We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team.

You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience.

What you'll do

  • Manage relationships with high-value VIP players

  • Drive player retention, loyalty, and reactivation

  • Handle complex and sensitive customer cases

  • Support VIP Executives with portfolio management and best practices

  • Monitor VIP performance and identify growth opportunities

  • Improve VIP processes and workflows

  • Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams

  • Ensure compliance with Responsible Gaming and AML requirements

What we're looking for

  • Experience managing VIP or high-value customer portfolios within iGaming

  • Strong understanding of VIP retention and player lifecycle management

  • Experience handling escalations and complex customer cases

  • Commercial mindset with a data-driven approach

  • Excellent communication and relationship-building skills

  • Fluent German and professional working proficiency in English

What we offer

  • Competitive salary

  • Hybrid working model from our Limassol, Cyprus office

  • Flexible working hours

  • Health insurance

  • Extra annual leave

  • The opportunity to grow within a fast-paced international iGaming company

Department
Customer Support Team
Locations
Cyprus
Remote status
Hybrid

About Gepard Media

We are a dynamic group of companies established by a passionate group of blockchain and gaming enthusiasts.

Our growing team consists of talented professionals working across the globe, with headquarters in Cyprus and a key office in Tallinn, with team members spread across the globe, working remotely.

If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, this is the place for you. Join us in shaping the future of crypto casinos!

Founded in 2019
Co-workers 78
Customer Support Team · Cyprus · Hybrid

VIP Manager (German Speaking)

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